ARM365
The HUD-certified Client Management System for housing counseling agencies.
HUD ARM compliance built on Microsoft Power Platform.
ARM365 gives HUD-approved housing counseling agencies a complete client management system that maps one-to-one to HUD’s ARM Interface Control Document, so the data your counselors enter every day is the data HUD expects, in the shape HUD expects it.
Housing Centers that use ARM365
Why ARM365
Built to the spec, not adapted to it
Most client management systems were built for something else and later bent toward HUD reporting. ARM365 started from HUD’s ARM Interface Control Document. Every entity, every field, every reference code maps 1:1 to the ICD schema, with fewer translation layers and fewer surprises at submission time.
You do not need to be re-certified
This is the question every agency asks first. Agencies that adopt ARM365 do not need to go through HUD re-certification. You receive your own HUD accounts, and you are already certified and ready to transmit because you are using ARM365.
It’s yours to change
ARM365 runs on Microsoft Power Platform, so it is not a black box. Your team, or ours, can add fields, build views, automate workflows, and wire up reporting using standard Power Platform tools, without waiting on a vendor release cycle.
A client management system that speaks HUD’s language
Agency, Client, Counselor, Training and Group Session, and Form 9902 records all live in one Power Platform environment with a 1:1 schema mapping to HUD’s ARM Interface Control Document. Counselors work in familiar forms; the compliance structure is already underneath them.
- Agency profile
- Client profile and household detail
- Counselor profile and certification tracking
- Training and group session records
- Form 9902 activity reporting
Form 9902, assembled from the record, not retyped
Form 9902 is built from the client and session data your counselors already entered. Instead of reconciling spreadsheets at the end of a reporting period, you review a form that was assembled from the source records, then walk it through identity, calculation, review, and submission in one place.
Secure server-side submission to HUD’s ARM web service
ARM365 transmits to HUD’s ARM web service from the server, not the browser, so credentials stay on the server side. Every transmission is logged with a success or failure result, so you always have a record of what went to HUD, when, and whether HUD accepted it.
- Server-side submission to HUD’s ARM web service
- Success and failure logging on every transmission
- An auditable history of what was sent and when
The Customer Intake Portal
An online intake portal that lets your clients submit their own information directly into your ARM365 solution. The data arrives structured and ready, which cuts the manual data entry your front-desk and counseling staff would otherwise absorb.
Sold as an add-on, installed and configured against your existing ARM365 instance.
The Walk-in Kiosk: your front desk, in English and Spanish
A lobby tablet where walk-in visitors sign themselves in. Returning participants are recognized by last name and phone number, new visitors give their first name, and everyone chooses why they came today from your own list of visit reasons, then answers the questions you set for that reason.
- Your look. Your agency’s name, logo, colors and welcome saying, in English and Spanish, set from the Agency Profile page. No developer needed.
- Readable by design. Colors are checked against WCAG 2.1 AA contrast before they can be saved.
- Your questions. Add a program or a question yourself; the kiosk shows it on the next sign-in.
- Answers that land where they belong. A question can save its answer to the person’s own record, so demographics gathered at the front desk are already on file for counseling.
- Locked down. The kiosk signs in with its own account, which cannot read any client record.
Every walk-in becomes a visit your staff can act on
Each kiosk sign-in is recorded as a visit on the person’s record. Visits for housing counseling are linked to the person’s open counseling case, and staff work from ready-made lists instead of a paper sign-in sheet.
- Visits page with lists for today, the last 7 days, housing counseling visitors with no open case, possible duplicates, and new participants.
- Possible-duplicate flag when a match is uncertain, so staff can review and merge records.
- Participant export to a CSV file for Excel or SAS: every visit with the person’s details and the answers collected at the kiosk.
- Setup in one place. Visit reasons, their questions and the kiosk’s branding all live on the Agency Profile page.
Customizable on Microsoft Power Platform
Because ARM365 is a Power Platform solution, everything around the HUD-required core is open to you: additional fields, custom views and dashboards, Power Automate flows, Power BI reporting, and integration with the Microsoft 365 tools your staff already uses. Messor Solutions can do that work for you at our consulting rate, or your own admin can. And the everyday things are simply configuration: your staff can apply your branding and logo, change email wording and templates, edit portal page text, and adjust report layouts from the solution’s settings.
ARM365 Pricing
HUD ARM compliance built on Microsoft Power Platform
| Item | Cost | Description |
|---|---|---|
| ARM365 Core Solution | $3,000 | Only HUD ARM ICD required functionality and fields. Includes installation into newly acquired Power Platform instances. Every installation is customized to your agency — your branding applied throughout, customized email templates, page verbiage written for your programs, and reports tailored to how your agency counsels — included as part of installation and configuration. And it stays customizable after go-live: ARM365 is delivered as an unmanaged solution in your own Power Platform environment, so your team — or any vendor you choose — can extend fields, forms, flows, and reports whenever your programs change. If the center has an existing instance, analysis will need to be done to determine the level of effort for implementing the ARM365 solution. *Housing centers are responsible for getting their credentials for the HUD ARM Service and CMS systems, and providing those to Messor Solutions so their solution can be properly configured. An important reminder, per HUD, centers who sign up to use our solution do not need to be ‘re-certified’ with HUD. They will receive their own accounts with HUD, but they will already be certified and ready to go because they are using ARM365! |
| ARM365 Customer Intake Portal | $3,000 | An online intake portal that lets your customers submit their information directly into your ARM365 solution, reducing manual data entry for center staff. Includes installation and configuration for your existing ARM365 instance. Your portal is customized to your agency, including your branding, customized email templates, and page verbiage written for your programs. |
| ARM365 Stripe Payment Integration | $1,000 | Send Stripe payment requests to clients directly from counseling session notes and action plans. Includes installation, configuration, and connection to your Stripe account. |
| General Consulting (e.g. additional configurations, functionality) | $100 per hr. | Additional configurations, functionality, and post-implementation support. Ongoing support after implementation is billed at this hourly rate. |
| Data Migration (inc Data Mapping Analysis) | $1,000 | Data migration is often at the core of our installation and configuration processes. We understand centers often have data all over the place, and we work together to make it as painless as possible. The only way we know to do this is by analyzing the data and providing an estimate. Messor Solutions will provide a list of the HUD required fields ahead of implementation time, giving centers time to use their own resources to start mapping data fields. |
Pricing effective August 2026 and subject to change.
Microsoft licensing, at nonprofit rates
ARM365 runs in your own Microsoft tenant, on licenses you buy directly from Microsoft. There is no annual subscription to Messor Solutions. Here is what we learned setting up a housing counseling agency this year.
- Register for Microsoft’s nonprofit program first. A 501(c)(3) agency qualifies for Microsoft’s nonprofit pricing, which is well below commercial rates and in some cases free. Register before you buy anything, because it applies to the Microsoft 365 and Power Platform licensing ARM365 runs on. Register with Microsoft for Nonprofits or see the offers.
- One Power Automate Premium license. ARM365 talks to HUD’s ARM web service through Microsoft’s premium HTTP connector, which needs one Power Automate Premium license on the service account that runs those flows. At nonprofit pricing it cost our agency $3.80 per month.
- The Customer Intake Portal runs on Power Pages. Clients sign in to the portal, so it is licensed per signed-in user. At nonprofit pricing, the Power Pages authenticated users pack is from $50 per month for 100 signed-in users (commercial price $200), bought in the Microsoft 365 admin center once your organization is verified. For a very small portal, Microsoft’s pay-as-you-go rate of $4 per client who signs in during a month is cheaper below about 12 clients a month. See Power Pages pricing. We help you pick the right one.
Microsoft sets these prices and may change them; we confirm the exact list for your agency before you buy.
Switching from CounselorMax?
CounselorMax is closed to new customers, and housing counseling agencies are deciding where to go next. ARM365 is built for exactly that move:
- Data migration as a service. $1,000 covers data migration including the data-mapping analysis. We’ll tell you what we find before you commit to a timeline.
- A field list up front. We provide the list of HUD-required fields ahead of implementation, so your team can start mapping with your own resources on your own schedule.
- No HUD re-certification. Moving to ARM365 does not put you back through certification.
- A platform you can keep growing into. Power Platform means your CMS can expand with your programs instead of boxing them in.
About Messor Solutions
Messor Solutions, LLC builds and supports ARM365, a HUD-certified Client Management System for HUD-approved housing counseling agencies, built on Microsoft Power Platform. We handle installation, configuration, data migration, and ongoing support, and we’ve done this work with housing counseling agencies for years.
Ready to see it?
Get a walkthrough of ARM365 against your agency’s actual reporting workload.